Crystal Morrow of DeKalb County, Georgia had a pretty interesting first day as a 911 operator.
She answered a call regarding a burglary. She sent out units for a house fire. And she inadvertently saved her father’s life.
Just hours into her Monday shift, Morrow answered a phone call she never expected. Her father had gone into diabetic shock and her aunt was calling 911 for an ambulance.
“I heard her voice, and I saw her name pop up on the screen. I was like, ‘Wait. This is my aunt,’” said Morrow. “I did freeze. Like I really, my hands froze over the keyboard but I knew I had to go ahead and get it in.”
“Because of so many people being in the room, I didn’t think that I would get the call and it’s crazy that I got it on the very first day,” said the rookie 911 operator.
But instead of panicking, Morrow hopped into action, remembered her training and remained calm. She walked her aunt step-by-step through what needed to be done while the ambulance was sent for her father.
And get this — the aunt never knew that the 911 operator who was helping save the life of her brother was his own daughter.
Danielle Harvey, Ms. Morrow’s colleague and the woman who trained her for the job, interestingly said that trainees are taught on the first day to field calls from family members. “She handled it well. She took the entire call. She got up after it was over and went out. So I checked on her and told her to go see about her family,” Harvey told the station.
Morrow credits Ms. Harvey and the training for her ability to react well to the personal emergency call. “She’s very detailed and she wouldn’t let me sink. So, I am very thankful,” said Morrow.
Talk about a coincidence! Kudos to Morrow for keeping her cool and helping save her father’s life.
SOURCE: Yahoo | VIDEO SOURCE: Fox, YouTube
