Beginning January 15, 2011 Verizon customers will see a $2 surcharge after paying a bill online or via phone, DroidLife blog discovered yesterday.
The tech site received a copy of an internal Verizon memo, above, which stated in part, “Beginning 1/15/12, there is a $2 ‘convenience fee’ for making a credit or debit card bill payment online or via call-in channels.”
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Sometimes memos can be faked so the blog took the memo’s tidbit with a grain of salt. Until Phonescoop verified the information.
Below is an email response to Phonescoop from Verizon, verifying the fees:
Verizon Wireless today confirmed to Phone Scoop via email that it plans to institute a new $2 charge for customers who make single bill payments online or by telephone. The change goes into effect starting January 15. Verizon said that the fee will be waived in a number of circumstances, including: electronic checks sent through My Verizon Online, My Verizon Mobile, or via telephone; autopay enrollees who pay using credit/debit/ATM cards or electronic checks; payments made through customer home-banking services; credit/debit/ATM card or electronic check payments made at in-store kiosks; Verizon Wireless gift cards or Verizon Wireless device rebate cards to pay a bill in-store, online or by telephone; or a standard paper check or money order mailed directly to Verizon Wireless with a monthly invoice/bill. The telephone and online single payment fee will be disclosed up-front and throughout the transaction so that customers know it will be levied at the time of payment.
Happy New Year, Verizon customers! Better get that AutoPay set up moving!SOURCE: Phonescoop & DroidLife
